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News Item

Autotask Launches 1nService for Cloud Computing

Company Develops Customized Autotask Cloud Platform to Broker High End IT Integrator and Services Partnerships

Autotask Session at Cloud Expo 

Cloud-based IT services management pioneer, Autotask Corporation, announced on Thursday the launch of an exclusive IT services platform for 1nService, the leading international community of advanced technology integrators with $1.5 billion collective sales globally.

The new Autotask technology platform used by 1nService enhances its member to member network focused on delivering high end IT services partnering engagements among its membership of more than 40 solution providers doing business in 125 locations throughout North and South America, Europe, and Asia.

The companies teamed up to develop a better way to exclusively manage 1nService's network of centralized IT service engagements. From the initial sales inquiry, to negotiation, to contract acceptance, to services provisioned and projects billed, Autotask provides 1nService a consistent, centralized service platform for members to engage with members and deliver IT solutions worldwide.

"Autotask offers 1nService a dynamic way to partner and scale their growing network in the cloud," says Bob Godgart, Autotask CEO. "The Autotask 1nService platform gives members an intuitive way to capture new revenue, expand their service capabilities, improve service delivery, and deliver a high level of consultative IT advice in a more predictable fashion. Our proven IT business management system is based on ITIL best practices and ongoing feedback from Autotask's 30,000-strong user CommunITy."

For more than 13 years, 1nService has been a collaborative, member-led organization focused on commerce, as well as providing sophisticated IT solutions and high end data center integration. "Autotask gives our network a conduit to collaborate more closely and spark new commerce growth," says Paul Cronin, CEO of 1nService. "Not only is Autotask's proven and reliable infrastructure the right fit to manage IT Service engagements globally, it allows us to more aggressively expand our global commerce highway. Autotask is the right partner to take our network to the next level and deliver a stronger ROI for our members."

Operating as the foundation for 1nService's collaborative community, the Autotask platform allows 1nService to centrally manage member to member partnerships in a trusted process to deliver IT services and guarantee a high quality of delivery to business clients and end users. Through Autotask's private and public cloud, users can share service tickets universally between member partners connect one-on-one more efficiently with their own clients. Finally, Autotask will offer each 1nService member organization access to its Autotask Academy for in-depth training and support, as well as a direct link into Autotask's vast online CommunITy exchange.

1nService will use the new exclusive platform to provide oversight on collaborative service engagements, manage service pricing structures, provide sales support and set policies to reinforce 1nService's high quality control over the network's service delivery.

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