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News Item

nTelagent Releases Real-Time Point-of-Service Reporting Director

Only point-of-service collection solution for the healthcare industry built on a cloud computing platform

Cloud Computing Journal

As their bad debt and days in AR continue to rise, healthcare service providers need actionable information on a real-time basis to see where processes and procedures can be improved. Particularly at pre-registration and point of service, many hospitals and other providers don’t have the tools and technology they need to effectively adapt to healthcare’s new “retail-like” revenue cycle.

nTelagent, Inc.’s called the Retail Application for Healthcare, to give providers a comprehensive solution to address all their front-end challenges, along with the “Point-of-Service Reporting Director,” which allows them to monitor every patient-due amount on-demand and in real time. With the new Reporting Director, healthcare financial managers can track how individual staff members are using nTelagent’s system, and which ones need further training.

According to Earl T. Winter, chairman and CEO of nTelagent: “Our comprehensive Point-of-Service Reporting Director takes the guesswork out of everything a healthcare financial manager wants and needs to monitor on a daily basis, from cash collected to ‘Red Flags’ alerts to charity pending and charity approved. Easy, immediate access to this type of data is critical as hospitals and other providers look to improve their financial health.”

nTelagent’s Retail Application, which is built on a cloud computing platform, is the only point-of-service collection solution for the healthcare industry that settles all accounts on the front end – regardless of whether the patient is insured, uninsured or charity. Similar to applications used in the retail industry at the point of sale, the company’s proprietary, automated system provides healthcare registrars and financial counselors with real-time scripts, telling them exactly what to do and what to say to each patient at the point of service regarding financial responsibilities.

Irene Barron, nTelagent’s COO and product management officer, says, “Healthcare providers can no longer settle for guesswork when it comes to collections, charity and bad debt. These must be accurately handled at the point of service. With nTelagent’s Reporting Director, healthcare financial managers can make sure their staff is indeed ‘doing the best they can.’”

The most recent item added to the Reporting Director is an enhanced Cash Collected Report, which provides an up-to-the-minute review of dollars collected by area, registrar and account. This report shows the individual’s actual capacity to pay, and what “should have been” collected by the patient access staff member.

Following are other features available through the Reporting Director:

Red Flags Compliance Report: In keeping with the FTC’s requirement that “Red Flags” alerts be monitored, this report displays a listing of all patients registered when an alert has appeared. This can also be used to determine misuse in the emergency department or other areas, such as when individuals give false information at the point of service.

Established Payment Terms Report: With this item, healthcare providers’ business offices can review all the patient accounts that have been set up with payment plan arrangements.

Insurance Verification Report: Providers learn whether insurance is being verified before being accepted, thereby reducing denials on accounts where insurance has been terminated or benefits are exhausted.

Capacity to Pay Report: With this report, providers can understand their patient market and their true capacity to pay based on current demographic data. This report shows the number of registrations under each capacity-to-pay category.

Forecast Receivables Report: This offers a six-month analysis of upcoming payments that have been established through payment terms in nTelagent’s Retail Application.

Patient Access by User Report: With this report, management can monitor usage of nTelagent’s system by user for compliance.

SSC Status Report: This feature shows the status of accounts that have been placed with nTelagent business partner SSC (Social Service Coordinators) for potential eligibility for local, state or federal programs.

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